Question 1

Is Aqua Viva located on the lagoon?

Accepted Answer

We are very close to the Cayuco Maya Beach club (1000 meters). You can walk or drive your car (there is parking). The entrance to the beach club is free for Aqua Viva guests as long as you have a drink at the bar :)

Question 2

How far is Bacalar center and what is the best way to get to Aqua Viva?

Accepted Answer

The center of Bacalar is about 20 minutes driving distance. We recommend renting your own car or you can always use Bacalar's taxi service.

Question 3

What happens if I need to cancel my reservation?

Accepted Answer

You can cancel your reservation with a 100% refund until 7 days before check-in.

Question 4

How do I pay for my villa reservation?

Accepted Answer

Guests can reserve Aqua Viva properties directly on this website. Simply browse the Villa selection on the home page or enter your dates and party size for a filtered search experience.
Reservation is not secured until payment is made in accordance with the terms thereof.

Question 5

Where is Aqua Viva?

Accepted Answer

Aqua Viva is located about 10 minutes by car north of Bacalar.

Frequently Asked Questions

Common Questions